Privacy Policy

The General Data Protection Regulation (GDPR) came into effect on 25 May 2018.

Rovaco BV, located at Grotelant 29, 9679 VA in Scheemda is responsible for the processing of personal data as shown in this privacy statement.

General

Rovaco BV processes your personal data because you use our services and/or because you provide them yourself. Below you will find an overview of the personal data we process:

• First and last name
• Address data
• Phone number
• Bank account number
• E-mail address
• IP address
• Other personal data that you actively provide, for example by creating a webshop account on our website and or in correspondence and telephone contact
• Information about your activities on our website
• Data about your surfing behavior across different web pages
• Internet browser and device type (smartphone, tablet, laptop or PC)

For what purpose and on what basis Rovaco BV processes your personal data

Rovaco BV processes your personal data for the following purposes:

• Handling your order
• Handling your payment
• Sending of our digital newsletter
• To be able to call or e-mail you if necessary to carry out our services
• To inform you about changes regarding our services and products
• To deliver goods and services to you
• Rovaco BV analyzes your behavior on the website in order to improve the website and to tailor the range of products and services to your preferences.

How long does Rovaco BV store personal data

Rovaco BV does not store your personal data longer than is strictly necessary to realize the activities and goals for which your data is collected. Unless, by law, the law prescribes a longer retention period. In general, your personal data is kept for as long as you keep your webshop account.

Data processing with third parties

Rovaco BV shares your personal data with various companies because this is necessary for the correct execution of the agreement (s) and to comply with any legal obligation. We conclude an agreement with companies that process your personal data on our behalf to ensure the same level of security and confidentiality of your data. The manner of data processing takes place in accordance with the guidelines of the General Data Protection Regulation (GDPR).

We work with;

• DHL (Parcel delivery)
• Lightspeed (Our webshop is hosted at Lightspeed). The data, which you provide to us yourself are necessary for completing an order, is stored on the Lightspeed server
• YourMailingListProvider/MailChimp (Sending digital newsletters, once a month)
• MultiSafePay (Processing of payments)
• PayPal (Processing of payments)
• Feedback Company (After you have received your order, you will have the opportunity to rate Rovaco BV. You have the option to review Feedback Company with your name or anonymous (Rovaco BV).

Cookies, or comparable techniques, that we use

Rovaco BV uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit this website. Rovaco BV uses cookies only for technical purposes. These ensure that the website works properly and that, for example, your preferred settings are remembered. These cookies are also used to make the website work properly and to optimize it. In addition, we place cookies that keep track of your surfing behavior so that we can offer customized content and advertisements. On your first visit to our website, we have already informed you about these cookies and asked for permission to place them. You can opt out of cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information previously saved via the settings of your browser. Click here for more information: https://autoriteitpersoonsgegevens.nl/nl/onderwerpen/internet-telefoon-tv-en-post/cookies

Cookies are also placed on this website by third parties.

View, adjust or delete data

You have the right to view, correct or delete your personal data. You can do this yourself via the personal settings of your account. To request the removal of your personal data, you must contact [email protected]. In addition, you have the right to withdraw your consent to the data processing or to object to the processing of your personal data and you have the right to data portability. This means that you can submit a request to us to send the personal data that we hold about you in a computer file to you or another person, or an organization mentioned by you.

If you want to exercise your right to object and/or right to data portability or if you have other questions/comments about the data processing, please send a specified request to [email protected]. To ensure that the request for access has been made by you, we ask you to send a copy of your ID with the request. Black out your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and citizen service number (BSN) in this copy. This to protect your privacy. Rovaco BV will respond to your request as soon as possible, but in any case within four weeks. Rovaco BV would also like to point out that you have the opportunity to file a complaint with the national supervisory authority, the Dutch Data Protection Authority. You can do so via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons

How we protect personal data

Rovaco BV takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you have the impression that your data is not properly secured or there are indications of abuse, please contact our customer service or via [email protected]. Rovaco BV has taken the following measures to protect your personal data:

• Security software, such as a virus scanner and firewall.
• SSL: We send your data via a secure internet connection. You can see this in the address bar 'https' and the padlock in the address bar.